Visitor
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1 Message
I am moving and need my Xfinity Internet service canceled effective October 10, 2026
I am moving and need my Xfinity Internet service canceled effective October 10, 2026.
I am formally requesting cancellation in writing. I do not want a retention call, a callback, or alternative service offers.
Please process the cancellation, confirm the effective date in writing, and provide instructions for returning any equipment.
EG
Expert
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121.9K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.8K Messages
52 minutes ago
@EG Thank you!
@user_sk0p0f Thanks for meeting us here for assistance. We're sorry you're requesting cancellation, but we can assist. Please send us your name and address in a Direct Message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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