Visitor

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9 Messages

Friday, February 27th, 2026 6:06 PM

I am looking at building a garage

I believe that the where I want to build my garage goes right over where the cable comes into my home. I tried calling 811, but xfinity would not come out because they said it did not require it.  How can I schedule someone to come out and confirm where the cable runs and get an estimate for moving it?

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Official Employee

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3.1K Messages

2 hours ago

@user_5tx5qf

Thanks for reaching out to us you would have to reach out to 811 dig for them to submit the request to have the utility lines marked

Visitor

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9 Messages

@XfinityOrlandoM​  I already did that and you would not come out to mark it.  How do I schedule someone to get an estimate to move the line?

Official Employee

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3.1K Messages

Unfortunately you'll need to reach out to them again as 811 dig are the ones that submit the request to Xfinity. Customers don't have an option to set that up through Xfinity for the marking of underground utility lines

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Visitor

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9 Messages

I will, but I still am convinced 100% that it will be moved.  How do I schedule someone to come out?

Official Employee

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3.1K Messages

I understand your concerns,  you just need to reach out to 811 dig and let them know why you are requesting to have the utility lines marked

 

they then send a request to Xfinity to have the lines marked and we send someone out there, so unfortunately you've got to go through 811 dig again 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

So when they mark it and it goes through my construction area, what do i need to do to schedule an xfinity person to get an estimate for moving the line?

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