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user_0863o6
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Tuesday, July 16th, 2024 10:00 PM

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I am getting an error trying to buy a XFi pod

I have purchased them via the app in the past.  Over the last week or so I have tried multiple times and each time I get an error "Sorry, this line of business is not currently available due to a temporary error. Please try again shortly."

Question

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Updated 

5 months ago

307

4

EG

Expert

 • 

110.2K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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0

XfinityLinda

Official Employee

 • 

1.8K Messages

10 months ago

@EG Thank you!

 

@user_0863o6 We appreciate you meeting us here in our Xfinity Forums community. Sorry for the trouble with ordering the Wifi Boost pods. Have you cleared cache and cookies before retrying? Or have you tried a different browser? We also have them available at our Xfinity Stores. I'm not sure if you are near one. If needed, here: https://www.xfinity.com/local/index.html is a link to find the nearest one.

(edited)

4

user_0863o6

3 Messages

Thank you. I was trying within the Xfinity app, but I will try separately in a browser as well. 

10 months ago

0

EG

Expert

 • 

110.2K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

10 months ago

0

user_0863o6

3 Messages

I got the same error unfortunately in an incognito browser session. I will check stores if I get a chance. Thank you. 

10 months ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

@user_0863o6 Oh no! I'm sorry that didn't work for you. Glad to hear you'll be getting them at the store. You can make an appointment via the link I shared to minimize the wait. Once you buy them, the Xfinity app should help you get them online. Have a good one!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_jmvrz0

1 Message

9 months ago

I have the same problem. I have tried four different browsers. I spoke with a customer service representative who said she would report the issue. Now I cannot log into my account at all using Safari (I can still log into my account on other browsers). Unfortunately, I cannot get to an Xfinity store. 

1

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XfinityAldrik

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @user_jmvrz0! We regret to hear you are experiencing this issue on multiple browsers and are now unable to sign in on Safari. You may need to check your device's setting for Safari and Safari’s setting within the application to make sure cache and cookies are not being blocked.

 

Could you please send our team a direct message with your full name and full address? Our team can assist with ordering the WiFi Boost pods. To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_pyqzum

1 Message

5 months ago

It’s still happening in xfinity app and web browser 

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0

XfinityAngie

Official Employee

 • 

1.8K Messages

 

user_pyqzum, We would be happy to help. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

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