I am finding it impossible to talk to someone about an issue with my Juniper Router for my Residential Fiber

Following a power outage my juniper router is failing to boot, with the error message

"Creating initial configuration...vn_read_compressed: inflate of bytepos 38273024, offset in file = 13436028, error -1, {bytes: 0xad 0x5d 0xff 0x92 0xe4 0x2c }
Panic: bad inflate"

I am pretty sure the OS is corrupted and that a technician will need to come to the premises to flash the router.

But I literally can't talk to anyone who knows anything about the fiber service, I keep getting told that they have trouble accessing my cable modem, which is the major clue that I am talking to the wrong people.

I was also on hold for an hour and 45 minutes, and then just disconnected without talking to someone.

Please help, I am going nuts over here, not having internet is bad enough, but this byzantine support system is driving me insane.