U

Visitor

 • 

8 Messages

Monday, July 7th, 2025 3:33 PM

I am being charged for 2 lines

I am being charged for 2 lines and I have  2 different bills and I am being denied to use chat and I can't get a real [Edited: "Language"] human 

Visitor

 • 

8 Messages

7 hours ago

I only have one line and they assured me the other line has been dropped but it hasn't 

Official Employee

 • 

2.1K Messages

7 hours ago

Hello user_7qr638

 

Thank you very much for reaching out. Is this billing issue with your Xfinity Mobile services? We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.

 

 

Visitor

 • 

8 Messages

Well then give me a number that actually works because u guys r not helping solve my issue

Visitor

 • 

8 Messages

I need a real number and I have a defective phone and they won't do any about even though I have a warranty 

(edited)

Official Employee

 • 

2.4K Messages

 

user_7qr638 Did you get our DM reply? Our phone agents can be reached at 1-800-XFINITY or 1-800-934-6489, but we are happy to assist you here. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

Tried that number it's just a robot

Official Employee

 • 

2.1K Messages

user_7qr638 The automated system answers the phone, but you just need to follow the prompts to reach a live agent. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

forum icon

New to the Community?

Start Here