Visitor
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19 Messages
I am being blackmailed.
Every day, I face threats from the company, and they cut off my internet service—despite the fact that I have available credit. Since 2025, they have failed to resolve the issue, which involves transferring a payment I made from my old account to my new one.
XfinityKam
Official Employee
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164 Messages
4 hours ago
@user_jbbirv Thank you for reaching out to us here on Forums, I do understand you're having a billing concern, I would like to look into this further.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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