New Poster
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1 Message
I am at a loss and have no idea how to get this company to help me get a new Line put in the ground
This company's construction department is a joke. This is not COVID related so that is an excuse if they use that as a reason no one has been able to help me for over 8 months!!!, No one has been able to get his right or provide when a construction ticket will be worked. I have been trying to install service at a new construction home for over 8 months now. I have gotten the address added to the database, then they scheduled an install and took installation money, then they say I need a construction request and many of the reps on the phone say they put in this request but month After month a Xfinity van shows up with a in home team technician ready to ask me ok I have The box to install it. Then looks at me confused and says where do we hook it up at? I say you tell me! They say there is no line here for us to hook up the new equipment I say I know. Then the same conversation happens ok, we will have someone come out to run a new line and tap into the house next to you! This never happens! We are so beyond frustrated!! I have been told multiple “New Construction Line installs” have been put in and I have yet to see anyone and no one ever comes other than your in home installers who can’t do anything without a physical line overhead or buried that comes to my new house! I have probably talked to 20 installers that show up here! This is so beyond ridiculous!
Responses
Japonaise
New Poster
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4 Messages
6 m ago
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ComcastRob
Official Employee
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271 Messages
6 m ago
Thanks so much for taking the time to reach out to us regarding your installation concerns. I very much appreciate your patience and greatly apologize for the delay in our response, and your recent experience. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our customers and I really would like the opportunity to change your experience. Can you please reach out through private message with your first and last name, service address and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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ComcastRob
Official Employee
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271 Messages
6 m ago
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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Again
Expert
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25.8K Messages
6 m ago
@ComcastRob Please use the @ tag in your posts when posting to different customers.
Thanks.
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