I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

I own my own Arris S33 (DOCSIS 3.1) and a 2.5 Gbps router, so I am fully hardware-compatible with the current Olympic promotion.

I would like to move to the 1.2 Gig / $50 / 5-Year Price Guarantee plan that includes Unlimited Data. Since today is the final day of this promotion, I am requesting assistance to apply this to my existing account to avoid exploring local fiber options.

Please advise on the Modmail/Direct Message process to finalize.

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Again

Expert

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33.6K Messages

4 hours ago

Moved from Guidelines to Customer Service.

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user_p1qi26

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3 Messages

@Again no response whatsoever

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4 hours ago

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Again

Expert

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33.6K Messages

@user_p1qi26

I moved your post to the area where you're most likely to get help from an official employee.

However, I will tell you that the promotion you're posting about is for new customers only.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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3 hours ago

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XfinityDuron

Official Employee

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527 Messages

Hello @user_p1qi26 I would be more than happy to help you look for a new promotion for your account. The pricing that you are looking for unfortunately is for new customers at this time, however I will be happy to see what plans we do have to offer you at the moment. How does that sound?

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3 hours ago

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user_p1qi26

Visitor

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3 Messages

yes , given that i do have options

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3 hours ago

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XfinityDuron

Official Employee

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527 Messages

To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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3 hours ago

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Customer Service

user_p1qi26

I am an existing customer in Vancouver, WA (98661) currently on a discontinued "Connect More" plan paying $69/mo.

Again

user_p1qi26

Again

XfinityDuron

user_p1qi26

XfinityDuron

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