Skip to main content

    Support

    Offers

U
user_xdpum7
1st Topic

3 Messages

Saturday, April 5th, 2025 10:10 PM

I am an Airbnb host, and I received an email from Xfinity saying that someone is using my WiFi to download copyright materials.

I don't live there and the people who download copyright materials must be my guests. I want to know what I should do in such case. 

Question

 • 

Updated 

15 days ago

15

1

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

15 days ago

 

user_xdpum7 Thank you so much for reaching out to us here today with your questions! I would definitley advice your guests to be careful what they download, you can find more information on the policy here https://www.xfinity.com/support/articles/comcast-dmca-compliance-policy. Please let me know if you have any other questions.

 

4

0

user_xdpum7

3 Messages

Hi, Brain, thanks for your advice. I will surely contact my guests and notify such illegal actions. 

I am worrying about whether my internet service will be shutdown due my guests' illegal action, or have to pay fine for this. how can I avoid such unfortunately consequence?

Like

Reply

15 days ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

user_xdpum7 That link shared goes over the process if your account is suspended or if any other steps will happen. It definitely has great information. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

user_xdpum7

3 Messages

Hi, Brain, I called the number in the link you sent to me and the problem has been solved. Thank you very much!

Like

Reply

15 days ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

user_xdpum7 That is good news to hear! My team really does appreciate you reaching out, and bringing this to our attention immediately. Is there anything else we can help with this at this time? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

forum icon

New to the Community?

Start Here