1 Message
I am 81 and handicapped. One tv is showing no signal. I cannot do the steps requided to fix this problem. I am not mobile
I am not able to do the steps needed to correct no signal, I am 81 and handicapped,
1 Message
I am not able to do the steps needed to correct no signal, I am 81 and handicapped,
EG
Expert
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110.2K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.5K Messages
9 months ago
Hello @user_v23z8x, thank you for taking the time to reach out on social media.
I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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