I also received a cancellation email which I never made.

@user_lqpmp2

Thanks for reaching out to us, we do apologize for any inconvenience. As a customer myself I would not be happy if I received a notification for cancellation that I did not request. Let's get this resolved for you go ahead and send me a direct message including your name and complete service address to get started

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message