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nickp1
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69 Messages

Wednesday, May 19th, 2021 10:17 PM

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I also can not go to the Xfinity forum while logged into my account

I am also having a problem since yesterday 5/18/2021 trying to go to the forums page while logged into my Xfinity account. I get a 400 Bad Request. I was able to post this going through a google search for Xfinity forums and clicking the link it takes me to the forums home page where I can log in. Please help.

 I did go to my forum profile (2) days ago (1st time ever I think) but didn't change anything.

I did clear my history and cache before posting this if it matters.

400 Bad Request

Request Header Or Cookie Too Large

openresty/1.15.8.2

Question

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Updated 

4 years ago

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3

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nickp1

Contributor

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69 Messages

4 years ago

I just logged out of my forum and main account. Closed the browser and logged back in to my main account tried to click on the forum page it now says page not found.

2

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Again

Expert

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31.4K Messages

@nickp1

Try clearing your cache and cookies for forums.xfinity.com .  Also, try a different browser to see if it happens there, too.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

nickp1

Contributor

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69 Messages

Hello Again, I did clear my history, cache and cookies before I posted. I just tried Microsoft Edge and the same issue.

4 years ago

0

nickp1

Contributor

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69 Messages

4 years ago

I am confused, ever since the mass hiring/training of official Comcast employees for the Xfinity forum customer assistance the responses from the employees seemed to be rapid at least in trying to help the customer. I created this post for assistance in entering the forums because my promotion will soon be ending and I will be exploring my options via the customer service forum soon and need to reliably enter this forum. 

I would certainly appreciate assistance in fixing this problem instead of just left hanging with no resolution.

4

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XfinityRay

Official Employee

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2.7K Messages

Hello, @nickp1. We are happy to assist you and certainly want you to have access to the Forums. I know waiting for help can be frustrating but rest assured we have you back. Is the link you used from the Google search the same web address as when you tried to access the Forums while logged in? Is the link you were using before you Googled it a bookmarked link? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

nickp1

Contributor

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69 Messages

Hello Rayana, Yes it is the same address (forums.xfinity.com) if I google search or after I am signed into (my main account which is a bookmark link).

Bookmark link = my.xfinity.com/?cid=cust

4 years ago

0

XfinityRay

Official Employee

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2.7K Messages

I am not seeing this is a known issue so I would like to look further into this and access your account to try and find the root cause. We can also look at plan options since your promotion will be ending. Please send us a direct chat message with your full name and service address to Xfinity Support. The steps have changed just a touch from how we used to have you send us a message. To do so, click on the chat icon located at the top right of this forums page.
 Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Again

Expert

 • 

31.4K Messages

@nickp1

FWIW, this is still a customer-to-customer help and support forum even though we have a number of OE's that are here to help.  They also help in some of our other venues as well.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

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