Visitor
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1 Message
I almost lost my job
I missed 6 hours of work almost losing my job Due to the internet being down and the internet was going in and out the next two days while I was working. I’ve been with this company for over two years and they tell me I can only get $3-$10 off my bill when I lost more money while the internet was down I’m so upset I’m thinking about switching because they still want me to pay when I lost more money with the internet being down and this my first time asking for a credit and I feel this is very unfair
XfinityRaul
Official Employee
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1.6K Messages
10 days ago
@user_0c23e5 I'm sorry to hear your job was affected by this service interruption. I also work from home so I know how important it is to always have a reliable connection. I would be more than happy to review your account to make sure this credit you received covers the downtime.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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