I actived the Free Peacock Premium offer from Xfinity Rewards, but I'm still being charged

I activated the "Peacock premium offer" but have been charged $5.99-$7.99 every month since 7/15/24. I used the Xfinity assistant and clicked on "activate Peacock", and it says Peacock is "already active". I also went to https://www.xfinity.com/activate-peacock, it also says "already active".

On my bill under add ons it does say "Peacock Premium included at no extra cost". But then under other service providers it says "peacock prem - $7.99"

I noticed in the (7/18/24) email from Xfinity rewards it says "If you already have a paid Peacock plan, cancel it first." I checked Subscriptions on my Set-Top Box and it said I was subscribed to Peacock Premium for $7.99/month. So today I cancelled it on my STB. Then I tried to activate Peacock again and it still says "already active". 
So now on my STB it says my subscription will end on 11/29/24. Now when I go to resubscribe it says "if you resubscribe Peacock premium will auto renew for $7.99. How do I get this "other service providers" charge off of my bill?