12 Messages
Hurricane
The power came back on Tuesday. Outage has changed restoration date every 10 hours. I get it to a degree but the Wi-Fi is needed ASAP! And at this point most has been restored in this area electricity wise. This is getting old. Give a realistic date. Cell service is [Edited: Language] and we need the wifi. Please please please get someone here today. Thank you.
XfinityDena
Official Employee
•
2.4K Messages
14 days ago
Thanks for reaching out. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291. @Slyboyjay
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