2 Messages
Hurricane Helene Outage
I am writing to inform you of an ongoing internet outage caused by Hurricane Helene that has severely affected my daughters' online schooling. The outage commenced at 2:00 a.m. on September 27th and persists to this day.
As a result of this outage, I am unable to provide my daughters with the necessary internet access to continue their education. Regrettably, I lack the financial resources to travel to an area with Wi-Fi connectivity.
I acknowledge the diligent efforts and dedication of your team in addressing this issue, and I express my appreciation for your endeavors. However, I kindly request your urgent attention to this matter, as it is having a significant impact on my daughters' education.
Thank you for your understanding and prompt action in resolving this matter.
Sandra
XfinityJohnG
Official Employee
•
1.2K Messages
12 days ago
Thank you very much for reaching out to us here @swood426. I can definitely understand how important that lost service can be, and I would be happy to check on the status of that from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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