2 Messages
Hurricane Beryl outage
Why does the status center say if I’m still without service to call 1-800-xfinity, but when I call they immediate give me the same automated spiel and hang up on me.
I had service back 3 days after the storm but for some reason lost it again 8 days later and there was no storm or bad weather it can be attributed to.
On the outage tracker, a return of service date of “as soon as possible” is not acceptable. Because if Xfinity’s horrible unreliable service in my area I had to buy a hotspot several months ago and have had to upgrade my plan this month.
XfinityAdrienne
Official Employee
•
1.3K Messages
10 months ago
Hey there, user_db0071! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with the connection. You can keep the most up to date here https://texas.comcast.com/alerts/ for the interruptions.
However since you had services, I would like to take a deeper look into the account and troubleshoot with you further. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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