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user_7q3ryc
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Thursday, July 16th, 2026 11:16 PM

Human interaction with customer service

Is there a way to talk with a human being at comcast/Xfinity? The AI assistant keeps giving me the same wrong answer and does'nt understand the issue. It refuses to pass me along to a customer service rep.  Very frustrating.

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4 days ago

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XfinityMartyR

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4 days ago

 

user_7q3ryc We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue or question, so the Community can have an understanding of your concerns. Thank you! 

 

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