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user_sz1lun
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Sunday, June 9th, 2024 4:41 AM

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Human agent

How in God's name do you get a [Edit: Language] human on the phone I've been trying to get that [Edit: Language] computer assistant to connect me for 1month and half 

Question

 • 

Updated 

11 months ago

 • Edited

152

2

XfinityJosephA

Official Employee

 • 

1.7K Messages

11 months ago

Hello, @user_sz1lun it's possible to speak with a live specialist on the phone when calling 1-800-Xfinity if you follow the prompts. We have a dedicated team that can also help you here! Are you able to share more details about your concern so we can help? 

1

0

user_ys8szp

14 Messages

I have the same issue as this customer. I was on the phone for 45 minutes "following the prompts" and still could not get a human being. This is so unacceptable. Xfinity NEEDS to address this issue. 

11 months ago

0

user_ys8szp

14 Messages

11 months ago

I have the same problem and also left a comment here regarding the same issue. It is soooooo incredibly frustrating. I was on the phone for 45 minutes just trying to get a human being on the phone. I eventually hung up. I'm considering changing internet providers simply because of this issue alone. 

5

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Hello user_ys8szp

Our team is here to help. Can you please let us know how we can help? Thank you. Apologies you are having issues reaching a member of our team by phone. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

We greatly appreciate the feedback, rest assured, that is always our goal. Traditionally calling in for support on our 1-800-XFINITY (1-800-934-6489) would connect you with a member of our phone support staff. I was curious and just tried to call the support phone number and was able to get someone on the phone quickly. 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_ys8szp

14 Messages

"curious and just tried to call the support phone number and was able to get someone on the phone quickly."

REALLY?!

Please tell me the steps you took to get to a live human, "quickly". Also, please give me your definition of "quickly". You have dozens and dozens of complaints about the same topic, yet you are the only one (an employee of the company) to say you  could get through "quickly". I call BS.

 

11 months ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

user_ys8szp I just tried from my wife's phone, it took me 48 seconds to reach a live human. One really cool tidbit, is since my wife's phone number is also associated with her mothers account as an account manager, our IVR immediately recognized and even greeted my wife as well. I am sorry you are having these hiccups reaching someone but rest assured, the phone system is working perfectly. Our team is also here attempting to help resolve any concerns you might have for us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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