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user_ok0u0a
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Thursday, March 5th, 2026 5:56 PM

Hulu/disney bundle activation problem

I can’t seem to activate account for Disney and Hulu without having to pay even though it says included as a bundle. I already activated peacock which was simple, wish I could say the same for the Disney and Hulu. I have already tried every step xfinity offered and still nothing .

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user_zoutzf

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3 Messages

5 days ago

I am having a similar issue with my streaming subscriptions. I've tried calling and talking to support and they are unable to help me. I upgraded my internet to the 1 GB plan over the weekend and added some of the streaming services. When I go to the page to activate the services, I see the error message below "This information is not available at the moment". How can I get this fixed?

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XfinityMelinda

Official Employee

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83 Messages

Hi @user_zoutzf, thank you for reaching out on our Xfinity Forum community! We apologize for the trouble activating your streaming services after upgrading. We know that’s frustrating, especially after speaking with support.

Can you let us know which platform you’re using to activate the services (TV app, mobile app, or web browser)? 

If you’re seeing the message “This information is not available at the moment,” we recommend trying activation directly through our Xfinity Your Subscriptions page on a web browser:
xfinity.com/yoursubscriptions.

Sign in with your primary Xfinity ID to activate your services.

If you’re using our TV app, restarting your modem and TV or re‑linking your account may also help.

Let us know what platform you’re using and we’ll continue helping from there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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user_zoutzf

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3 Messages

I've tried in both the mobile app and a web browser and get the same thing. The screenshot is what I see when I go to the yoursubscriptions page through the website/portal. When I use the link above I get a 404 error.

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4 days ago

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XfinityAdrienne

Official Employee

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1.9K Messages

Hmm, thank you so much for sharing that with us, @user_zoutzf! Can you please send us a DM to further investigate with you? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_zoutzf

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3 Messages

Sent a DM. Thank you

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4 days ago

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user_h7wxrn

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2 Messages

4 days ago

Like many, I am having the same issue. I have received the email to activate disney+....click on the activate button and the disney+ site opens and asks for my disney login.....which I enter....then a page opens and tells me I need to manage my disney subscription to complete account setup. I don't currently have an active disney account. I have tried all the troubleshooting methods mentioned here and other places, private browser, different email, new email, etc., but always the same message. Somebody please tell me you have gotten your problem fixed and how it was done. 

It's getting to the point where I am thinking about canceling xfinity service altogether and signing up for TMobile internet.

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XfinityKei

Official Employee

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2.3K Messages

 

@user_h7wxrn, I’m sorry to hear of the issues you're having with activating your Disney plus subscription Have you tried activating from xfinity.com/yoursubscriptions?
I see your direct message and will continue to assist you there. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_h7wxrn

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2 Messages

Of course I have tried that.....many times.

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4 days ago

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user_yvl41u

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1 Message

2 hours ago

I am having the same exact issue and about to cancel EVERYTHING with Xfinity at this point. It is truly ridiculous. This has been going on for a week today. I have been to the store; they gave me a number to call. I have called that number multiple times, I have chatted online multiple times and still nothing. 
Peacock and Netflix activated with no issues. However, the Apple TV and Disney/Hulu does not have an activate button. They have emailed me numerous links to try; they have text me numerous links to try. NOTHING WORKS!! As someone stated above, they will say they created a ticket and then it "magically" gets closed out and resolved, when there has NOT BEEN A RESOLUTION. 

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