Hulu through Xfinity

I had a hulu subscription that I was paying for monthly. I cancelled this (I think)once it was included in my package. I just checked my bill and it looks like I'm no longer paying for it (it's not listed, it would be if I was paying through X1) and have been unable to access it for over a month. I lost access after a power outage in my area. Please let me know what to do. I've tried changing my password (which I forgot) but a link is never sent. I followed the prompts on the tv as well but continue to meet a dead end. I worked with a chat specialist for about an hour but met another dead end. I've spent a lot of time fixing this issue but continue to hit a wall with no support. If no one responds, I guess I'll officially cancel my subscription or at least spend an hour with someone in billing (if anyone is reachable) to confirm that I'm at least not being billed.