Hello user_c159a3 👋 I appreciate you reaching out to us, and you're in the right place for help! Just to confirm, were you subscribed to HULU directly through your Xfinity account?
@XfinitySeth the same thing happened to a friend of mine, but it's still on his Xfinity bill. He's disabled and doesn't talk clearly, so he can't really call.
That is extremely unfortunate @5696mimi. Were you able to reconnect and have your Hulu back up and running?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I will be happy to get your account pulled to check on the issue for you. Can you send me your name and address in a direct message please?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been trying for over 2 months to get in contact with someone at Xfinity regarding my bundle. I have written emails, chatted with chatbots and even when to a retail store to be told they don't manage that part of the account. I have a bundle and cannot activate my peacock app - it says I already have one managed through Xfinity? Also, Hulu and Disney account were canceled even though I pay the bundle which is included so now I had to activate Hulu separately - please help! I have tried every possible avenue to connect on this issue - this is a full-time job, and I would prefer to have this addressed. This cannot be the future of customer service - it is basically a play for how hard we can make it for you to try to resolve a problem and keep charging you in the meantime.
XfinitySeth
Official Employee
•
1.2K Messages
19 days ago
Hello user_c159a3 👋 I appreciate you reaching out to us, and you're in the right place for help! Just to confirm, were you subscribed to HULU directly through your Xfinity account?
4
0
user_p6xdjv
Visitor
•
3 Messages
2 hours ago
I have been trying for over 2 months to get in contact with someone at Xfinity regarding my bundle. I have written emails, chatted with chatbots and even when to a retail store to be told they don't manage that part of the account. I have a bundle and cannot activate my peacock app - it says I already have one managed through Xfinity? Also, Hulu and Disney account were canceled even though I pay the bundle which is included so now I had to activate Hulu separately - please help! I have tried every possible avenue to connect on this issue - this is a full-time job, and I would prefer to have this addressed. This cannot be the future of customer service - it is basically a play for how hard we can make it for you to try to resolve a problem and keep charging you in the meantime.
4
0