Visitor
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1 Message
Huge Wifi OUTAGE in Southern Michigan
For almost 5 days, I had a huge Internet outage, because of a recent storm in lower Michigan a few days ago. Our DTE power came back on the same day, but the Xfinity Wifi Internet still hasn’t come back on in almost 5 days, even though it’s fine and sunny outside. Half the people in our neighborhood are stuck without any internet, please come ASAP
XfinityRaf
Official Employee
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1.4K Messages
2 hours ago
Good evening @user_4vbk4n. Our team can check your account to see if we can provide you any details on the area issues that are going on.
If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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