Visitor
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1 Message
Huge price increase
My 2-year promotion is about to expire and my internet bill will increase by more than $100/month, which is totally unacceptable. I have tried contacting customer service through chat and speaking with the loyalty team over the phone last week. They said that they would escalate the case and I would receive an email. I never received any email.
I have other options and will cancel my Xfinity service if a reasonable price is not possible. Before I cancel, though, I would like to see if it is possible to keep roughly the same price that I am currently paying.
Can I direct message an Xfinity employee to get help with this?
XfinitySeth
Official Employee
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1.1K Messages
3 hours ago
Hey there user_vxj50v, and thanks for joining us in our community today! We never want you to deal with any price increase that you don't have to, and the good news is that if you're going to be rolling off of a promotion soon you should have new ones available for the account to help you save 👏 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to see what options are available fore you!
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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