Huge Issues with Xfinity Customer Service Agent(s)

Hello,

I've been a Comcast customer for years but I've been very alarmed, disappointed, and frustrated with my recent experience with some Customer Service agents that was supposed to help renewing my internet service on February 19th, 2026.  The first agent signed me up to the 300Mbps service for $50, which I wanted, but we got cut off  before finalizing.  So, I called back shortly and got to talk to this scamming agent who signed me up for a 1Gbps without my knowledge.  Even after I refused the mobile service and the free modem offer, because all I wanted was the 300Mbps internet service for $50.  After I got an excessive number of calls from a supposedly Comcast number, I became suspicious.  That's when I found out that I he signed me up for a 1Gbps service when I called yet another customer service person on 2/24/2026.  Ronald fixed the internet service plan back to 300Mbps.  Somewhere along the line a mobile phone plan with 2 phone lines were added to my service.  After 10PM on 3/3/2026, I got a call from Comcast and a fraud alert from my credit card company, which I didn't not pick up because it's my bedtime.  When I saw the fraud alert the next morning, I checked my emails which showed that 2 Samsung phones were being shipped to me; and I'm not even an android user, and Comcast had charged my credit card for the phones.

Is this how Comcast operating now, scamming their own loyal customers?  I talked to a customer service agent on 3/4/2026 who told me that she'd help fix the problem and stop the phone shipment.  But my emails showed this morning that the phones are arriving this Friday.  So, what I want to know is:

1. Are you going to remove the phone service that I DID NOT ORDER?  When will this happen, because my account still shows 2 phone lines?

2. How do I reject the shipment if it's already en route or return the phones if I can't reject the shipment?

3. How do I stop excessive calls from Comcast all hours of the day?  Seriously, after 10PM?

4. Will you stop your agents from scamming your own customers?

Thank you!