1 Message
https://www.xfinityrefunds.com/ is garbage and is holding my refund hostage
I cannot log in because of the "Verify your Identity" screen that askes for a code sent to my email. No email is ever sent (Yes I waited and checked my spam folder)
Support leads to bots and so does the phone number listed. There's no human to contact to seek remediation. Help!
XfinityLinda
Official Employee
•
2.4K Messages
2 years ago
Thank you for connecting with us here in our community, @user_o83pzg, about your trouble with the refund website. We are happy to help. Please send us a Direct Message with your full name, address, and the reason for the refund. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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