How/Where do I submit a complaint about an online support chat agent?

Question

My week has been full of chats with support agents, but this most recent one I had today takes the cake for blatant deceptive engagement with getting me to signup for a new plan and had complete disregard for anything I had said. Conveniently just as the conversation came to an end the Internet goes momentarily and I was left unable to download the transcript (and still can't), but I took a picture of the convocation instead.

XfinityAmandaB · Answer

user_ksdir0 That is not the experience we want any customer to have. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Customer Service

user_ksdir0

How/Where do I submit a complaint about an online support chat agent?

XfinityAmandaB

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