U

Visitor

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1 Message

Sunday, April 27th, 2025 8:24 AM

How to?

How do I contact customer support in writing?

Official Employee

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2.2K Messages

1 month ago

 

user_cwf3fi Thanks for reaching out for help today on our Forums page. You have reached customer support here for help. How can I be of assistance?

 

Visitor

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1 Message

1 month ago

How to cancel service and account. No one calls me back

Official Employee

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4.1K Messages

Hi user_u16eqp! Thanks for visiting our Xfinity Forum for assistance with cancelling your account. Although we hate to lose you, my team can help you with this. Please send us a Direct Message so that we can assist you with this. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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