How to turn off Xfinity Assistant [Edited]

THIS IS JUST NOT A GOOD INTERACTION------------STARTS WITH

Xfinity Assistant

January 31st, 2025

Good evening, Tj.

I'm Xfinity Assistant, here to answer your questions as quickly as possible

AND IT IS FEB 27 2025.............IT WAS IMPOSSIBLE TO ASK ---"WHAT HAPPENED TO THE UNIT A SALES PERSON SAID SHE WAS GOING TO SEND FOR "NOW" AND THAT BILLING WOULD START WHEN I PLUGGED IT IN....AND THAT I SHOULD RETURN MY REMOTE AND BOX AND WIRE TO THE STORE......

...WHERE THE UNKEMPT, GREASY HAIRED YOUNG MAN TOLD ME, "-NOW- IS ONLY FOR DISABLED PEOPLE AND IT COSTS $90.00/MONTH ???"

I HAVE DONE MY BEST TO STAY WITH THE MOST RUTHLESS, INCOMPETENT COMPANY OUT THERE, WHERE I APPLIED AND WAS ASKED I LIKED THE PRESIDENT....MEANING I BETTER SAY YES....

APPLIED.... MANY YEARS LATER AND ......YOU WANTED TO KNOW THE PROPRIETRY SOFTWARE USED AT ATT.....REALLY!?!?

A COMPANY THAT SAID FOR 3 WEEKS THAT WE "DID SOMETHING" TO CAUSE US TO HAVE ONLY 3 CHANNELS, AND THAT WE WOULD HAVE TO PAY FOR A TECH VISIT--WE REFUSED AND CALLED ALMOST EVERY DAY...UNTIL WE GOT A LADY WHO SAID..."HMMM, 3 CHANNELS?....HMMMM I REMEMBER SOMETHING ABOUT THAT AND I HAVE BEEN HERE (MANY) YEARS. A TECH WILL COME OUT FOR FREE....(A FIRST!) AND WHEN HE CAME.....(AND I KNEW WHAT HE WOULD FIND)...HE CAME IN AND SCANNED THE SET FOR SIGNAL ANOMALIES...THEN WENT OUTSIDE TO THE BOX IN THE GROUND....AND OPENED IT UP AND AFTER LESS THAN A MINUTE STARTED LAUGHING....AND HELD UP A SMALL SHINY OBJECT....(DID YOU GUESS YET?) .... A FILTER SLEEVE...(JUST LIKE THE HUNDREDS I HAD PULLED OFF AND PUT ON OVER THE YEARS AT A HUGE RETIREMENT COMMUNITY WHERE MAINTENANCE SET UP SERVICE TO THE SUITES AND APARTMENTS FOR THE RESIDENTS ----YEP---AT ALL THE NESTS IN THE AIR TOWER COOLING ROOMS, ON ALL THE FLOORS OF ALL THE BUILDINGS, AND WE HAD LITTLE PILES OF THEM IN THERE.......AND ALSO IN THE UNITS WITH THEIR TELEVISIONS----THE GUY COMES OVER AND ASKS ME IF I KNOW WHAT IT IS AND LAUGHING I TOLD HIM THE ABOVE....AND THANKED HIM...

COMCAST GAVE US A REFUND AFTER INSISTING WE WERE THE PROBLEM......NOW YOU HAVE "NOW" AND YOUR EMPLOYEES HAVE SAID, "YOU CAN'T HAVE THIS UNLESS YOU ARE DISABLED, ---UNLESS YOU PAY $90.00----UNLESS YOU STOP SERVICE FOR 3 WEEKS, 2 WEEKS, 3 DAYS....OH WAIT YOU DON'T NEED TO STOP SERVICE...AND...AND...I WILL SEND YOU ONE, TO YOUR ADDRESS ANBD YOU PLUG IT IT -- YOUR BILLING WILL BEGIN AUTOMATICALLY FOR YOUR NEW -NOW- BOX AND YOU JUST HAVE TO BRING THE EQUIPMENT YOU HAVE FROM COMCAST BACK---"

But this did not happen....so we will probably move on completely BUT before we do....does anyone who can get NOW and who can't? Do you still punish your present customers and treat them differently than new customers by not allowing them NOW? Just asking....

Xfinity Assistant

January 31st, 2025

Good evening, Tj.

I'm Xfinity Assistant, here to answer your questions as quickly as possible. If I can't find what you're looking for, I'll get you to a live agent.

To get started, ask me a question or pick an option.

Si deseas ayuda en español, deberás configurar el idioma de tu dispositivo o navegador preferido al español.

Xfinity Assistant is a virtual assistant, and some responses may be AI generated. To help improve and personalize your experience, your chat may be monitored and recorded. By starting this chat, you agree to the recording and collection of your information. See our Privacy Policy for more details.

Today

Good morning, Tj.

How can I help you today? You can ask me questions like "Why are there new charges on my bill?" or "What is my account number?".

Or, you can pick an option.

Upgrade InternetReliably fast speeds, even at peak times when everyone's online.

Manage my accountTroubleshooting helpBilling and paymentsView my WiFi infoHelp with Xfinity EmailXfinity Privacy Center

how to talk to sales

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

how to talk to sales

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What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

general questions

You can ask me "how much is my bill" or say something like "add a channel to my plan."

Here are some more ways I can help you with your account.

View my WiFi passwordHelp me troubleshootCheck for outages

none of those

I'm having trouble following our conversation. Please type a message and follow the prompts presented.

no AGENT

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What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

[Edited: "Language"]

Let me get you some help right away.

Appointments & MailCredentials

[Edited: "Language"]

Let me get you some help right away.

Appointments & MailCredentials

AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

TURN YOURSELF OFF

What are you having trouble with?

OutagesInternetTV & streamingSelf Install

YOU

Which of these best describes the question you have?

I need a little more info. You can try asking a short question like "When is my bill due?" or selecting one of the options below.

TroubleshootingWiFi passwordAccount issuesBillingAppointments

YOU ARE THE PROBLEM

I'm having trouble following our conversation. Please type a message and follow the prompts presented.

7:35 am

YOU REFUSE TO TRSANSFER TO AN AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

YOU REFUSE TO TRSANSFER TO AN AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

YOU REFUSE TO TRSANSFER TO AN AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

YOU REFUSE TO TRSANSFER TO AN AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

YOU REFUSE TO TRSANSFER TO AN AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

YOU REFUSE TO TRSANSFER TO AN AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

7:36 am

AGENT

7:36 am

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

AGENT AGENT AGENT AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

7:37 am

HELP WITH TURNING OFF XFINITY ASSISITANT

What are you having trouble with?

OutagesInternetTV & streamingSelf Install

AGENT AGENT AGENT AGENT

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

7:38 am

HELP WITH TURNING OFF XFINITY ASSISITANT

What are you having trouble with?

OutagesInternetTV & streamingSelf Install

HELP WITH TURNING OFF XFINITY ASSISITANT

7:39 am

What are you having trouble with?

OutagesInternetTV & streamingSelf Install

AGENT PLEASE

OK. Let's get you to the right place. I can help with most issues and get you to an agent if you need more assistance.

What are you looking for help with?

Billing & paymentsInternet troubleshootingTV & streaming troubleshootingWiFi password and devicesManage my planActivation

[Edited: "Language"]

Let me get you some help right away.

Responses

user_f4f575

13 Messages

2 months ago

helps me decide not to have Comcast as my provider.............

XfinityKei

Official Employee

•

1.4K Messages

@user_f4f575

Thanks for reaching out to our team for help with your bill, account and services. I’m sorry to learn about your previous store and assistant experience. Currently, we do not offer a way to turn off the assistant. You're in the right place for a resolution as our team can help!

Which Now services were you interested in as we have Now Mobile, Now Internet and Now TV?

Our main Now site is at https://www.xfinity.com/now which is where you can find all the pricing, packages, terms and eligibility details. You can also chat directly with a Now representative from this site.

We have a Now TV and Now Internet bundle for $60 per month. It comes with 300 Mbps internet for one year

and NOW TV with 125+ channels of live TV, Apple TV+, Netflix Standard with ads, and Peacock Premium with ads

I have a link with more information for you here: https://www.xfinity.com/nowtv

If you're looking for just Now Internet we have two plans available:
200 Mbps for $45 per month.
100 Mbps for $30 per month.
This monthly price is not an introductory rate. There is no term contract. Price is subject to change.

The price includes the cost of your modem rental, taxes and unlimited usage for your internet.
I have a link here with those details: https://www.xfinity.com/now/internet.

With Now Mobile.
You can have up to 5 lines at $25 per month per line. Taxes and fees are included. Now mobile is exclusively for Xfinity Internet or NOW customers. With our Now mobile the plans includes unlimited talk, text, and data — plus access to 20 million Xfinity Wi-Fi hotspots. There's No contract, No credit check. You may pause and resume your service as you need to.

I have a link with those details as well here:https://www.xfinity.com/now/mobile

I am more than happy to review your account and check on your eligibility with you, as well as your bill and those changes that were made to your channel lineup.

Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

user_f4f575

13 Messages

ALL REPS SAVE ONE SAY WE MUST TURN OFF FOR 3 WEEKS, OR 3 DAYS OR BE DIABLED SENIORS IN ORDER TO GET "NOW"

2 months ago

XfinityWilliam

Official Employee

•

1.2K Messages

user_f4f575 Hey there, you are able to switch to NOW at any moment. We can assist on here, if you would like to get started!

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2 months ago

Customer Service

user_f4f575

How to turn off Xfinity Assistant [Edited]

Xfinity Assistant

Xfinity Assistant

user_f4f575

XfinityKei

user_f4f575

XfinityWilliam

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