How to transfer ownership of my account to someone else?

I visited Xfinity store to transfer ownership of my account to someone else's name. They asked me to call 8882662278. No agent attends the call and I am redirected to AI bots.

Can someone help me in transferring my account to someone else's name?

I have tried adding new family member and then transferring to him the primary rights, but it directs me to page saying I have a payment scheduled and cannot proceed further. I made pre-payment and tried again, still the same message "I have a payment scheduled".

Responses

XfinityThomasD

Official Employee

•

1.2K Messages

1 day ago

user_ez7pwf Thanks for posting on our Community Forums. I'm sorry to hear that you're having trouble processing the account ownership. Our team can help look further into this for you. Please send our team a direct message with your full name and address.

To send a Direct Message:

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Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Ankit-atlanta1

How to transfer ownership of my account to someone else?

XfinityThomasD

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