robinfh's profile

New Poster


1 Message

Fri, Oct 23, 2020 10:00 PM

How To Track Self Install Kit

I never received my self-install kit. I was emailed a month ago that I would receive it in 5-7  days. The chat bot tells me I can see my tracking number under My Account but I don't see it listed anywhere there. 



Official Employee


6.1K Messages

6 m ago

Hi @robinfh

Welcome to the Xfinity Forum. Thank you for sharing your experience. I'm sorry you haven't received the self-install kitt. I'd be happy to ship a new one for you. 

Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here