how to talk to someone in customer support

xfinity internet.  please review the history of my account.

I'm speaking to someone over text with xfinity and he is reviewing my account.  I originally signed up for xfinity internet with unlimited data, but I'm receiving messages (today) that says I've used up 75% of my data.  How can this be if I have unlimited data?

This person is saying I have unlimited data, but how can that be true if I'm getting almost daily reminders that I've almost used up my data plan?

this person is saying to ignore the email message; however, at this point I don't trust this.  How can I be assured I'm not going to get a larger bill and/or throttled when I hit the 100% mark that supposedly I don't have?

@user_zklthm thanks for the follow-up wit the concern being unlimited data with Xfinity Internet. I completely understand the concern, with receiving the data notifications. A couple ways for you to confirm from your end:

• Online:

  Log into your Xfinity account at xfinity.com and navigate to your internet services or plan details. Look for information about your data plan, which may indicate whether you have unlimited data/xFi Complete (modem lease, unlimited data, advanced security) or a specific data limit. 

   
• Xfinity App:

  Open the Xfinity app on your mobile device, go to your account settings, and check your internet plan details. The app should display whether you have an unlimited data plan or a data cap. 

I can definitely do an account review to see what I can see from my end in regard to unlimited data. Since I will need to gather some information to locate your account, and we don't want that information in our public conversation please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address