1 Message
HOW TO TALK TO A LIVE PERSON
Your customer service is absolutely ridiculous being that there’s NONE.
I need to transfer my service to a new address and am unable to because I need to talk to somebody but I’ve spent 30 minutes trying to get an agent with no success.
if I can’t get ahold of xfinity why bother continuing service ??
I’ll find somebody else .
XfinityJamesC
Official Employee
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1.7K Messages
7 days ago
Greetings, @user_62szc1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about transferring your service to a new address. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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