Visitor
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1 Message
How to talk to a live customer service representative
I was on the phone a couple of months ago with an actual person about new offers for my internet plan. There was not anything to switch to that would keep my costs the same so I had to accept the price increase. The representative said they would give me a one time $100 VISA gift card as an incentive. Of course, right when we were going to get that completed we were disconnected. I haven't received anything and would like to talk to someone to make sure I get it. Every time I call there are no options for something like this. When they send me a link to "chat" with the automated bot it does nothing to help either. How can I talk to an actual person again?
XfinityNatalie
Official Employee
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680 Messages
7 months ago
Hey there, smittle10028! Thanks for posting on our XFINITY Community Forum with your recent billing and visa gift card promotion concerns. As a consumer myself, I know how important it is to ensure your new plan reflects as expected along with any visa cards you may have been eligible for. I can assure you that you have reached the right team to look further into this matter for you!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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