How to Talk to a Human

I am furious. My relationship with Xfinity is exactly two hours old and all of it has been full of frustration, errors, and the inability to talk to a human to fix it.

I just need two simple questions answered and the horrendous AI chat bot cannot help me. One - I signed up for (and was charged for) a 200 mpbs Xfinity NOW service. Online however it says that I have a 100 mpbs service. This is wrong and I want it fixed. Two - I haven't gotten a receipt, confirmation of my service, or any indication of when my internet equipment will show up.

This is the WORST customer service experience I've had in a long time.

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XfinityRay

Official Employee

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3.7K Messages

3 months ago

HI there! Thank you for signing up for the NOW internet service. I apologize that you are feeling frustrated. That is never something we want. This link shows how to manage your NOW subscriptions, https://www.xfinity.com/support/articles/manage-now-subscriptions. You can change your internet speed at anytime. The receipt and shipping information should come by email. The receipt is normally within 3 hours at the latest. The shipping information is sent when it leaves our warehouse, most times within 24 hours. The NOW team can be found in the Xfinity Assistant chat, https://www.xfinity.com/xfinityassistant/ and the local Xfinity store agents are able to help with the service. They can check the account and go over any further questions you have about the service.

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user_lhhlls

Visitor

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2 Messages

3 months ago

amen. I feel for you and am in the same boat, except I've been suffering with xfinity longer.

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user_nu2ye7

Visitor

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1 Message

Need human troubleshooting. No Internet, reboot of modem did not help.

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15 days ago

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XfinityRaul

Official Employee

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2.6K Messages

@user_nu2ye7 Thank you for making us aware that you're having internet issues even after rebooting the modem. I would be more than happy to help troubleshoot this problem you're experiencing. So that we don't go over something you've already done, would you please visit this link and go over these tips that have help other customers resolve their service issues https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0.

I'll be on standby just in case the issue persist after completing these steps.

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