How to talk to a human?????

How do I talk to human instead of a computer that keeps hanging up on me

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

2.6K Messages

1 month ago

user_np9s5o Thanks for posting on our Community forums for assistance. How can we help?

2

0

U

user_wk0asx

Visitor

•

1 Message

I am so frustrated. You keep re-setting my TV. I need to talk to an agent.

Like

Reply

3 days ago

0

XfinityKei

Official Employee

•

1.9K Messages

@user_wk0asx I’m sorry to hear your TV keeps resetting, I can understand how frustration that could be. Out team is here to resolve this for you.

Do you have a cable box on that TV as well? Is it also resetting?

Have you checked the connections at the back of your TV, cable box and wall outlet to ensure everything is finger tight and secure?

When the reset happens how long is the service out?

Do you have to perform any steps to get your connection back or does it comeback on its own?

Are there any error messages or error codes displayed during this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick