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user_tfjn4t
1st Topic

Visitor

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1 Message

Monday, August 25th, 2025

How to talk to a human being

If you want to talk to a human being and not be transferred indefinitely from text messages to bot threaten to cancel. Once I wanted to cancel I got a human English speaking customer service rep in 30 seconds. What a way to waste 2 hours of my life. Terrible company and terrible service, no amount of deals is going to get me to do business with you people. 

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5 days ago

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XfinityBrianH

Official Employee

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1.8K Messages

2 months ago

 

user_tfjn4t Thank you so much for reaching out to us here to let us know about your experience, your feedback helps us to do better.  I can also assist you with your account if you have any questions that were left unanswered after your call just send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_1jb85w

Visitor

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2 Messages

I have been notified that my comcast email account will be closed if I do not update it by tomorrow. I have been recovering from heart surgery and have not been paying attention to my email. I do not know my email password and need help from a human being, NOT a computer. HELP! Kenneth S [Edited: "Personal Information"]

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user_1jb85w

Visitor

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2 Messages

Kenneth S. [Edited: "Personal Information"]

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5 days ago

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XfinityShawn

Official Employee

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2K Messages

 

user_1jb85w I would recommend to call into customer service, and request to be transferred to our Customer Security Assurance (CSA) team as they can help you with your email concerns. 

 

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