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Goodlux
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2 Messages

11/11/2026 10:46 PM

how to switch to NOW Internet and have continuous internet

Am currently an Xfinity Internet Platinum plan customer.  I want to switch to NOW Internet.  Do not want to lose service to switch. 

I do not want my internet to be taken away the day I cancel as it will take time to set up NOW. I want to cancel PLATINUM, sign up at NOW, receive NOW hardware and activate NOW with seamless internet.

What are the steps to take and means to contact the right people in order to do this?

Help please!

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7 hours ago

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XfinityBenny

Official Employee

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1.8K Messages

10 hours ago

@Goodlux Thanks for adding a post. Switching to NOW Internet is easy. You just want to request stopping your current service at a future date. That will allow you to place an order with the NOW Internet team for service. Then when you have the new equipment, you can self install it the day you chose. All you need to do is decide on a future date to stop service. We recommend at least a week in advance, so you can obtain the new equipment comfortably. An order to stop service can be placed here on the forum, through our phone teams, or the Xfinity Assistant. 

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Goodlux

Visitor

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2 Messages

Okay got it, can you or someone please help me through this process? 

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8 hours ago

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XfinityDilary

Official Employee

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4K Messages

We sure can, Goodlux! Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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7 hours ago

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