1 Message
How to switch to internet only?
I know this has been posted before, and I saw the answer, but as I understand it, I can't direct message until I make a post and am given the ok to direct message for help on this. Thanks!
1 Message
I know this has been posted before, and I saw the answer, but as I understand it, I can't direct message until I make a post and am given the ok to direct message for help on this. Thanks!
EG
Expert
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110.5K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.3K Messages
1 year ago
@user_vojgxu We appreciate you taking the time to create a public post. I can understand the need to make changes to your services and I'm happy to help. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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