How to stop/prevent service Cancellation?

I received an email informing me that Xfinity is cancelling my service and that it is being cancelled at my request. I did not request service cancellation. I want to continue using Xfinity internet. How to prevent cancellation that I did not request.

Responses

EG

Expert

•

111K Messages

2 days ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityShawn

Official Employee

•

1.6K Messages

2 days ago

user_cd2861 This usually happens when a new customer is trying to set up services at an already existing address. Our system things that the cureent customer (you in this case) is moving or canceling due to the new account order. Sometimes new customers get their new address wrong, but we can still help you remove this disconnect order.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_cd2861

How to stop/prevent service Cancellation?

EG

XfinityShawn

New to the Community?