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Tue, Oct 20, 2020 4:00 PM

How to stop duplicate Xfinity emails to account personal email address?

In My Account at Xfinity.com, I have designated both a preferred email address and a personal email address. Under Communication & Ad Preferences, email alerts are set up for only my preferred email address.  Until recently, I’d been receiving Xfinity email (bill notifications, security notices, etc.) only at my preferred email address.  However, a few months ago, I started receiving duplicates of the Xfinity emails also to my personal email address.


One Comcast support rep suggested I remove my personal email address.  A second rep told me to mark as SPAM the Xfinity emails to the personal email address.  Both these options seem like overkill.


How do I stop duplicate Xfinity emails to my personal email address?







Official Employee


6.1K Messages

6 m ago

Hi @Flitz

We appreciate your patience while trying to find a resolution to the duplicate emails. Thanks for using the Xfinity Forums to bring this to our attention. It seems like the issue is somewhere with your filters. No worries. My team can help troubleshoot and get this figured out. To get started, can you please send me a private message with your first and last name and service address? To send a message, click on my name "ComcastChe," then click "send a message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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