Regular Visitor
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5 Messages
How to speak with a live agent in customer retention department
I've chatted with several agents over the past several months and have been lied to repeatedly. I'm trying to reach a supervisor or member of management that can review previous chat sessions. Most recently chat ID -158402949438590703775 from 12/8/2025.
XfinityDena
Official Employee
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3.9K Messages
2 days ago
@parzatka
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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