Visitor
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2 Messages
How to speak to supervisor?
I have been trying to resolve a billing issue and have spoken to 5 or 6 customer service reps and they all assure me it's corrected at the end of the call but I receive bill and the issue still has not been resolved so the cycle starts again. How do I speak to a supervisor to really get this resolved?
CCLuis
Problem Solver
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493 Messages
3 years ago
Good morning, @user_eeff97! Thank you so much for bringing this to our attention. When it comes to adjustments, they can take up to 1 billing cycle to post to your billing statement. With that said, it would be my pleasure to review your account with you in order to ensure that everything has posted correctly on our end.
Please send our team a direct message with your full name and full address so that we can assist you further.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_eeff97
Visitor
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2 Messages
3 years ago
Hi, I don't see the peer to peer chat icon. Where would I find it?
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Wesleyc8
Visitor
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7 Messages
3 years ago
Good luck it’s never gonna get fixed
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user_80d2d1
Contributor
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33 Messages
3 years ago
call in and ask for manager supervisor. The worker on the phone will try to not let you speak to manager /supervisor as it shows they aren't helping you. You have to insist talking to the expert because it's really bad service when you talk to multiple customer workers and it don't get fix. i'm getting billing issue too after change plan. I won't know if they fix it yet or not until I get the next bill notice. What is on our account seems to be different from what they can see on their end.
They use to fix my issue right away. Now , the customer service just gets worse.
(edited)
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