Regular Visitor
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4 Messages
How to Speak to Live Agent
Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. The only option it gave me was to select #1 to return to main menu or visit xfinity.com/myaccount. The call automatically disconnected after a few seconds.
I’ve logged into my account but did not receive the information I’m seeking. Please help!
I’ve logged into my account but did not receive the information I’m seeking. Please help!
MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
When I was on that menu with few decent choices, I hit zero for operator a few times. It finaly connected me with someone.
They said someone come out and gave a Ref#. That was two weeks ago and I am still waiting to get my problem fixed.
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Again
Expert
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30.9K Messages
4 years ago
You can post about your issue here and we may be able to help.
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CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi, RockneL. Thanks for posting here in the Community, we are happy to have you! If you would like to let us know what you were seeking support with, we would be happy to help you here. We're here for support and we help with all kinds of things!
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user_f8ab6d
Visitor
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1 Message
4 years ago
How is Tom Karinshak, Executive Vice President and Chief Customer Experience Officer? Comcast has the worst customer service I have ever experienced. I have spent 30 minutes trying to speak with a live agent and continuously get put into an endless loop.
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r40135
Regular Visitor
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16 Messages
4 years ago
Hello ComcastJoeTru, How to send private chat message to you? there is no option when clicking on the chat icon at the top right of the page.
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user_eb9c41
Visitor
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1 Message
3 years ago
X-finity! your robots customer service suck!! Total waste of time!! Isn't your customer worth to you live customer service that can "process" information and respond without WASTING YOUR CUSTOMERS TIME??????? how much is your customer worth????? I dumped AT&T after 20 yrs for being liars never delivering now it seems xfinity's time is coming. If any one knows any decent alternatives from the 2 above let me know thanks!
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