How to Speak to Live Agent

Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. The only option it gave me was to select #1 to return to main menu or visit xfinity.com/myaccount. The call automatically disconnected after a few seconds.

I’ve logged into my account but did not receive the information I’m seeking. Please help!