Visitor
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1 Message
How to speak to a supervisor?
I have been back and forth between customer service and 2 Xfinity stores in my area regarding setting up TV service. I am having a lot of trouble, and the 2 (stores and customer service) do not seem to be aligning with the recommendations and guidance. How do I speak to a supervisor to finally resolve my issue?
CCJoseph
Problem Solver
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729 Messages
3 years ago
@
I am so sorry that you have had a run around looking to get your cable services set up! I would be happy to help you do that here and now! If you don't mind, can I get you to send me a DM with your name and address by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_e87d5d
Visitor
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1 Message
3 years ago
i have been trying to speak to a supervisor for a month and a half,three different agents have told me a supervisor was on the line and they werent.the agent put you on hold knowing that you will e hang up very poor customer service.i had just renewed my cable plan ,so i am stuck poor service.
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user_c084ef
Visitor
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5 Messages
3 years ago
I am having a terrible time with Xfinity. An agent convinced me to switch my mobile service from ATT. One of my four lines is in Canada so we had this very clear exchange:
Me: This is my understanding of what we have agreed on. Please confirm 1. I am changing my Xfinity wifi service to get more channels, faster speed and lower cost. (can you please restate the cost savings including the Xfinity mobile signup) 2. I am ditching ATT for Xfinity mobile. My four lines will keep their numbers. And my cost will be $120/mo for unlimited data. I will be able to use my phone in France as I do at home without additional charge. AND MY SON, WHO LIVES IN CANADA, WILL BE ABLE TO USE HIS PHONE UNLIMITED AT AT ADDITIONAL COST OF $10. SO MY 4-LINE COST WILL BE $130 DO I HAVE THIS RIGHT? If so, let’s do it. What’s next? How do I switchover from ATT to you?
From Agent,
Yes That's correct. Let's go ahead and add a lines.
But now Xfinity says, oh sorry, agent shouldn't have said that, you're out of luck.
Is that how Xfinity treats its customers? If so, I'm gone.
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user_30f692
Visitor
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3 Messages
3 years ago
Xfinity mobile as royally [Edited: "Language"] my mobile service. Getting someone in customer service that speaks English and has a brain is very challenging. I can chat or call into customer service and get a completely different answer every time. It is beyond frustrating. As soon as I can get internet service from another provider I will cancel my service with Xfinity. I CANNOT STAND DOING BUSINESS WITH XFINITY!
(edited)
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user_599e2f
Visitor
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2 Messages
3 years ago
On August 8, I contacted xfinity via the website to move or transfer my account to a new address. I specified that the move date should be August 29. On Monday, August 22, I attempted to log on to Xfinity website for my email. I encountered a message that stated my user ID and or my password did not match, I attempted to log on several times, finally resulting in changing both my user ID and my password. I was then given a message to verify my account with a voice security PIN. I had never received a PIN from Xfinity. I then received a message that a PIN would be sent via postal mail to my new home. I have not taken ownership of this new residence yet. The date of the move is not until August 29. At least five phone calls and trying various way to recoup my original email account ( [Edited: "Personal Information"]) have failed. The problem is that since Monday, August 22, I have not received any emails addressed to " [Edited: "Personal Information"]". Anyone sending me an email to that address has encountered a message that the account is not available. Attempts to log on with my new user ID ( [Edited: "Personal Information"]) will take me to email screen, but no new emails since Monday, August 22. I would like to have my original email address reinstated with my old user ID and my old password. No one seems to understand my request. I'm hoping that this account can be re-established as soon as possible.
(edited)
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user_599e2f
Visitor
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2 Messages
3 years ago
On August 8, I contacted xfinity via the website to move or transfer my account to a new address. I specified that the move date should be August 29. On Monday, August 22, I attempted to log on to Xfinity website for my email. I encountered a message that st ated my user ID and or my password did not match, I attempted to log on several times, finally resul ting in changing both my user ID and my password. I was then given a message to verify my account with a voice security PIN. I had never received a PIN from Xfinity. I then received a message that a PIN would be sent via postal mail to [Edited: "Personal Information"]. That is my new address, but I the date of the move was not until August 29. At least five phone calls and trying various way to recoup my original email account ( [Edited: "Personal Information"] have failed.) I have not received any emails addressed to the new account because I have not sent that email address to anyone. Is it possible to locate my emails to [Edited: "Personal Information"] and forward them to the new account ([Edited: "Personal Information"])?
(edited)
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user_bcdf03
Visitor
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1 Message
3 years ago
Xfinity Mobile has fraudulently charged me for a mobile phone I don't have. I have chatted and called with them numerous times over the last 6 months, always reassured the problem is resolved and nothing further is needed, then it never fails....I am billed again for something I don't have. It is almost impossible to get someone on the phone that doesn't take less than 2 hours and the problem is still not resolved. At this point, I don't know if I need legal representation for the harassment being caused by Xfinity.
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Barbara_d826
New Poster
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3 Messages
3 years ago
My name is Barbara [Edited: "Personal Information"],
I was convinced to buy a Google cell phone. It was suppose to be free. Xfinity has deducted $216.50 from my checking acct without my permission. I took the phone to the Xfinity store twice & told it must be sent thru fedex. I need the label from Xfinity. I have never received a mailing label from Xfinity. I do not want this Google phone. I don’t want the Motorola either [Edited: "Inflammatory"] Please contact me asap at the number on my acct.
(edited)
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user_6897ae
Visitor
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2 Messages
3 years ago
Good luck talking to a representative. I’ve had five installers come to my house at five different ways. Why they won’t hook up my cable. This is the worst cable company in the world and afterlife. They are so effed up is beyond imagination since April of a try to get a hold of a supervisor. Even this posting is difficult to me keeps asking for 20 more characters.
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user_6897ae
Visitor
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2 Messages
3 years ago
Good luck getting a supervisor! For four months, I’ve been working with the Modesto store and I can’t even get a drop from the cable to my house five technicians have come to my house and it’s always some other excuse! The house is been totally remodeled and we just need a cable drop now they tell me they have to have power, they have to leave equipment And I asked what do you do on new construction is this is what this is like and I get a dumbfounded look. I paid $350 to have the tree trimmed around their equipment so they could climb the pole because they say they don’t do that and if I want service, it has to be trimmed by me, is not in my yard! ,l this is a company that does not give customer service. All they want to do is take your money and because they’re a monopoly they can put the bat where the sun don’t shine. I have asked to speak to a supervisor
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Barbara_d826
New Poster
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3 Messages
3 years ago
I was given a verbal credit to my account. There is no credit on my account. Xfinity is billing me for 19
gb. The plan goes up to 1gb for $30. I changed my plan to unlimited and was promised a credit. Now my bill is $312.00. xfinity removed this amount from my bank account without my permission. I also paid $100 toward the bill without realizing they took money. So they were paid $412.00 & they refuse to refund me. I have called daily & they still want more money ($115.00). I closed the bank acct. I refuse to pay another penny. Next step is to remove all xfinity equipment & close account!
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