2 Messages
How to speak to a representative
I’ve spent an hour on the phone with the robot who will not direct me to a person. The assistant app feature will not answer my question.
2 Messages
I’ve spent an hour on the phone with the robot who will not direct me to a person. The assistant app feature will not answer my question.
XfinityAldrik
Official Employee
•
2.1K Messages
26 days ago
Thank you for reaching out to us @user_kmhok3! I see you also sent a direct message. Please be reminded that sending unsolicited Direct Messages to Xfinity Support or an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Could you please tell us more about your reason for reaching out? We’d love to assist!
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