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user56789
1st Topic

Visitor

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3 Messages

Sunday, May 18th, 2025 11:36 PM

How to speak to a real human

Trying to get to a real human to talk about my billing being wrong, but Xfinity seems to have no option to do that. Has anyone figured out how??


What a joke this company is! Can't believe I let myself get duped into signing up with these clowns...

Question

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Updated 

6 hours ago

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1

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XfinitySeth

Official Employee

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74 Messages

1 day ago

Hello user56789 👋 We're always only a post away here in our community forums, and I appreciate you taking the time to be a part of it. I'd be happy to review your billing and help any way possible.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

6

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user_jqgwdj

Visitor

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1 Message

there is no bell icon at top right!

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1 day ago

0

XfinityDilary

Official Employee

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2.2K Messages

 

user_jqgwdj What do you see available? Do you see an X on a purple circle? The message and bell icon would be next to it. The icon looks like this . Let me know if this helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

user56789

Visitor

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3 Messages

@XfinitySeth​ Send it to who? It's supposed to be addressed to someone (probably some AI bot), not "our team" or whatever.

You couldn't guess how many of these same sorts of questions and responses I've seen on your own forums. Maybe if folks have to keep asking and "your team" keep spitting back the same response, then maybe, just maybe, Xfinity's customer service portal is terrible and somebody should take action to fix it? Sheesh...I'll spare you a rant but I'm sure thinking it!

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1 day ago

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XfinitySeth

Official Employee

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74 Messages

When referring to our team, I'm speaking about not only myself, but the all of our representatives that are based out of our corporate office here in the states. As we work to help all of our community members as soon as possible, you may receive replies from different agents to further streamline assistance 👍 Since you mentioned having a billing concern, we want to make sure we can connect with you in a private capacity to not have an of your personal information displayed in a public setting.

If you're needing assistance, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

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1 day ago

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user56789

Visitor

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3 Messages

Thanks, message sent yesterday. When should I expect a reply?

Alternatively, do you have office locations that I can simply visit? Might have better luck trying that.

Thanks

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6 hours ago

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