Jean-Luc's profile

New Poster

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2 Messages

Wednesday, October 7th, 2020 6:00 AM

Closed

How to speak to a living person?

This website is truly dismal. After moving I had to switch addresses and attempted to contact Comcast. They shut me out of my account and disabled my number from being found in their system even though I still get confirmations. I really wanted to get Xfinity at my new place but it is literally impossible to talk someone because I dont have my account number and Xfinity has disabled my app from loading that information. Does anyone know how I can at least return my equipment? Its unfortunate that I have to go to Verizon, but Im plenty happy to after todays failures. I just dont want Comcasat coming after me because of this box.

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Gold Problem Solver

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3.3K Messages

5 years ago

Hi there, Jean-Luc. Thank you for posting here for support, we're happy to have you! 

 

That's frustrating to hear about what happened with your account. We want to help, you've come to the right place! To get started, please send me a PM with your first and last name, we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  Talk soon. Thanks!

Visitor

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3 Messages

4 years ago

Having a similar issue - spent over an hour trying to get anyone to respond to my messages and can't find a phone number to call.  You make it easy to take my money - impossible to talk to.

Visitor

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3 Messages

4 years ago

Not a visitor - logged in to my account but this won't recognize me.

Visitor

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3 Messages

4 years ago

Been trying for over an hour to get any help at all - absolutely nothing!!!!  Going to have to cancel service - this treatment is ridiculous and unacceptable!

Official Employee

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1K Messages

Hey there @user_b3fa60 this thread is just shy of a year old. Please start your own thread with some details about your issue and we will happily get to you for support. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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