Jean-Luc's profile

New Poster


2 Messages

Wed, Oct 7, 2020 6:00 AM

How to speak to a living person?

This website is truly dismal. After moving I had to switch addresses and attempted to contact Comcast. They shut me out of my account and disabled my number from being found in their system even though I still get confirmations. I really wanted to get Xfinity at my new place but it is literally impossible to talk someone because I dont have my account number and Xfinity has disabled my app from loading that information. Does anyone know how I can at least return my equipment? Its unfortunate that I have to go to Verizon, but Im plenty happy to after todays failures. I just dont want Comcasat coming after me because of this box.



Official Employee


2.5K Messages

7 m ago

Hi there, Jean-Luc. Thank you for posting here for support, we're happy to have you! 


That's frustrating to hear about what happened with your account. We want to help, you've come to the right place! To get started, please send me a PM with your first and last name, we can go from there. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  Talk soon. Thanks!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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