Visitor
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2 Messages
How to speak to a live agent
The Xfinity 800 numbers lead me to the automated system which will not let me in, since my issue does not conform to the limited list of options. I tried the text me option, but it connected me to someone reading a paper about power distribution.
I checked this forum and found several of the suggestions did not work for me.
I want to see if there are any new packages that fit my needs better.
XfinityJustinC
Official Employee
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1.2K Messages
1 year ago
Hello, peter8022 thank you for taking time out of your day to create a post. You have contacted the right place to have an account review to help get you in a package that meets the household needs. Besides calling into 1-800- Xfinity, since that wasn't helpful for you.
We do have the great Xfinity assistant you can visit, and can help get you connected to a live expert: https://www.xfinity.com/chat/. Going to our website: https://www.xfinity.com/overview, logging in, then selecting make a change to service is another option you can check if you ever don't have time to reach out to us over Xfinity Forums.
Since I will need to gather some information to locate and authenticate your account, and don't want that here in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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