TimDH's profile

Visitor

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13 Messages

Thursday, September 4th, 2025

How to shutdown my Xfinity internet and voice service.

I am dropping Xfinity internet/voice after all these years and want to ensure that I do this correctly. I *think* as soon as the new internet is hooked up, I need to take the Xfinity gateway device to an Xfinity store and turn it in, letting them know that I am cancelling the 2 services. The workers at the store are able to update my account to Include only the Xfinity TV service without any other Comcast processing needed. I also need to work with the new voice provider to ensure I get my phone number deactivated on Xfinity and activated on the new network. This is something the new voice provider should do by working with Xfinity. I can continue to use my comcast email address by logging into my comcast account within a week of dropping Xfinity internet.

Please let me know if I am missing ANYTHING that might result in a problem with this transition of my Internet and Voice services. I want this to go as smoothly as possible!

Thank you 

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Official Employee

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2.5K Messages

7 hours ago

 

TimDH Thank you so much for stopping in for help with transitioning your services to TV only. You are pretty on point with all that; however, the porting of your home phone number would need to be done before the cancellation of your home phone services. To make sure that the number is able to be moved, it will need to be active until the other provided brings it over for you. We can also help remove the other services for you here if you would like so all you would need to do is drop off the equipment at an Xfinity store location. 

 

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